Terms of service

At (Lunaraè London we are committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

When you make a purchase, create an account, or contact us, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)
Order history
Communications with our customer service team

b) Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages viewed and browsing behaviour
Referring website
Cookies and usage data

2. How We Use Your Information

We use your personal data for the following lawful purposes:

To process and fulfil orders
To communicate with you about your order
To provide customer support
To manage returns and exchanges
To improve our website, products, and services
To prevent fraud and enhance security
To send marketing communications (only if you have opted in)
To comply with legal obligations

Our lawful bases for processing include:

Performance of a contract (to fulfil your order)
Legal obligation
Legitimate business interests
Your consent (for marketing communications)

You may withdraw consent at any time.

3. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

Remember your preferences
Enable essential website functionality
Analyse site traffic and performance
Provide relevant advertising

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

For more detailed information, please refer to our Cookie Policy (if applicable).

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Payment processors
Shipping and courier services
Website hosting providers
Marketing platforms
Analytics providers

These third parties only process your data on our behalf and are required to handle it securely and lawfully.

If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy regulations.

We do not sell your personal data to third parties.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data against:

Unauthorised access
Loss or misuse
Alteration or disclosure

These measures include secure servers, SSL encryption, and restricted access to personal data.

However, no online transmission can be guaranteed 100% secure. While we strive to protect your data, you provide information at your own risk.

6. Data Retention

We retain your personal data only for as long as necessary to:

Fulfil contractual obligations
Comply with legal and tax requirements
Resolve disputes
Enforce our policies

When your data is no longer required, it will be securely deleted or anonymised.

7. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

The right to access your personal data
The right to request correction of inaccurate information
The right to request erasure (“right to be forgotten”)
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent at any time
The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

8. Marketing Communications

If you opt in to receive marketing emails, we may send you updates about new products, promotions, or news.

You can unsubscribe at any time by:

Clicking the “unsubscribe” link in any email
Contacting us directly

We will never send marketing communications without your consent.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The updated version will be posted on this page with a revised effective date.

We encourage you to review this policy periodically.