Shipping policy

At Lunaraè London, every piece is thoughtfully made to order with care and precision. Because of our intentional production process, we ask for your patience as we prepare your order to meet our quality standards. Below you will find full details about our shipping process.

Order Processing Time

As all items are made to order, production begins once your order is confirmed.

  • Processing time: 4-6 weeks 

  • Orders are processed Monday to Friday (excluding public holidays).

  • During peak seasons or collection launches, processing times may be slightly extended.

Once your order has been completed and passed quality checks, it will be dispatched promptly.

You will receive a confirmation email once your order has shipped.

Shipping Methods

We partner with trusted courier services to ensure secure and reliable delivery. Depending on your location, we may use:

  • Royal Mail

Delivery Timeframes

Delivery times begin after your order has been processed and dispatched.

Estimated delivery times:

  • UK Orders: (4-6 weeks)

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

  • UK Standard Shipping: (£X.XX)

  • UK Express Shipping (if available): (£X.XX)

  • International Shipping: Calculated at checkout

From time to time, we may offer complimentary shipping promotions, which will be clearly stated on our website.

Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number

  • The courier name

  • A tracking link

Please allow up to 24 hours for tracking information to update.

Delivery Issues & Delays

While we work closely with our shipping partners to ensure timely delivery, Lunaraè London is not responsible for delays caused by:

  • Customs processing

  • Courier service disruptions

  • Incorrect or incomplete shipping addresses

  • Weather or unforeseen circumstances

If your tracking shows delivered but you have not received your package, please contact the courier directly first. If you still require assistance, reach out to us at (lunaraelondon@gmail.comand we will do our best to support you.

If a package is returned to us due to an incorrect address provided by the customer, re-shipping fees will apply.

Lost or Damaged Parcels

If your order arrives damaged, please contact us within (3 days) of delivery with clear photos of the packaging and product.

If your parcel appears lost in transit, please contact us after (3 days) from dispatch so we can initiate an investigation with the courier.

Our Commitment

At Lunaraè London, we believe that your experience should feel as refined as the pieces you receive. From careful production to secure delivery, we are committed to transparency, reliability, and exceptional service every step of the way.

If you have any questions about your shipment, our team is always here to assist you.