Return & Refund Policy

At LUNARAÉ LONDON, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a 7-day return window from the date of delivery.

Eligibility

Items must be returned within 7 days of the delivery date.
Items must be unworn, unwashed, and in their original condition with all tags attached.
Items must be returned in their original packaging.

How to Request a Return

Please contact us within 7 days of receiving your order at hello@lunaraelondon.uk with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will process a full refund to your original payment method within 5–10 business days.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at lunaraelondon@gmail.com with photos of the issue. We will arrange a replacement or full refund at no cost to you.